Contractual documents

When you subscribe to a SUEZ Digital Solutions offer, the following contractual terms and conditions shall apply (in the version in application on the date of subscription), depending on the equipment and services chosen.

1. CGC – Customer General Contract 

These general terms and conditions are always applicable and are supplemented by the specific conditions below:

Customer General Contract (EN)

(applicable from date: 09/18/2025)
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Contrat Général Client (FR)

(applicable à la date du 17/09/2025)
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2. Specific Conditions

These specific conditions are applicable depending on the equipment or services offered:

Software (EN)

Specific Terms applicable when purchasing SUEZ Software (in SaaS or On-Premise mode) (applicable from date: 09/17/2025)
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Software Maintenance Services (EN)

Specific terms and conditions applicable when purchasing the maintenance services for SUEZ Software available in On-Premise Mode (applicable from date: 09/18/2025)
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Professional Services (EN)

Specific terms and conditions applicable when purchasing Professional Services (e.g. consulting, integration, porting, hosting, etc.) (applicable from date: 09/18/2025)
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Equipment (EN)

Specific Terms and Conditions applicable when purchasing Equipment (e.g. transmitters, concentrators, etc.) (applicable from date: 09/18/2025)
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Logiciel (FR)

Conditions spécifiques applicables lors de l'achat d’un Logiciel SUEZ (en mode SaaS ou On-Premise) (applicable à la date du 17/09/2025)
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Prestations de Maintenance Logicielle (FR)

Conditions spécifiques applicables lors de l'achat de la maintenance du Logiciel SUEZ en mode On-Premise (applicable à la date du 17/09/2025)
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Services Professionnels (FR)

Conditions spécifiques applicables lors de l'achat de Services Professionnels (ex : conseil, intégration, portage, hébergement, etc.) (applicable à la date du 17/09/2025)
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Equipements (FR)

Conditions spécifiques applicables lors de l'achat d'Equipement (ex : émetteurs, concentrateurs…) (applicable à la date du 17/09/2025)
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Personal data (EN)

Specific terms applicable to the processing of personal data by SUEZ Digital Solutions for the performance of the Services (applicable from date: 09/18/2025)
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Données personnelles (FR)

Conditions spécifiques applicables aux traitements de données personnelles réalisées par SUEZ Digital Solutions dans le cadre des Services (applicable à la date du 17/09/2025)
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3. Order Form Template

To formalize the agreement of the Parties, an order or contract must identify the equipment and services subscribed, the SUEZ Digital Solutions' offer, the price, and a reference to the Digital Solutions' Terms and Conditions of Sale. This Order Form Template is one way of linking the different applicable contractual documents.

Order Form Template (EN)

(applicable from date: 09/18/2025)
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Modèle de bon de commande (FR)

(applicable à la date du 17/09/2025)
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4. Software terms for end customer

When you subscribe to an offer of SUEZ digital solutions and make it available to your end-user customer, the following specific terms are systematically applicable to the latter as a user of the SUEZ Software. The specific terms govern the access and use of the SUEZ Software by your end-user customer, within the limits of the authorization for use granted to you by SUEZ digital solutions. The specific terms shall be transferred by you to your end-user customer.

Software terms for end customer

(applicable from date 09/18/2025)
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Conditions logiciels pour client final

(applicable à la date du 17/09/2025)
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Archives

Access previous and withdrawn versions of the SUEZ Digital Solutions Conditions: