Smart Glasses: How SUEZ is Bringing Maintenance 4.0 to Life for More Reliable and Sustainable Facilities

As the shortage of qualified technicians intensifies, ensuring the reliability and performance of industrial facilities is becoming a critical challenge. To address this, SUEZ is betting on innovation. In partnership with LUNAAR, the company is deploying smart glasses—a breakthrough technology that is revolutionizing maintenance operations and driving operational efficiency across sorting centers and soon Energy Recovery Units (ERUs).

In industrial environments where responsiveness and precision are essential, SUEZ has chosen smart glasses as a game-changer. Equipped with a connected headset, on-site technicians can now receive real-time guidance from remote experts, no matter where they are.
The result? Faster, more accurate interventions that minimize downtime and keep facilities performing at their best.

This saves valuable time for even more efficient interventions!
Smart glasses facilitate the instant transmission of information between the technician and the expert. Thanks to this enhanced communication, diagnoses are faster, intervention procedures are optimized, and breakdowns are resolved with agility. This translates into a significant reduction in intervention times and limited operational downtime, which are crucial for the economic and environmental performance of the units.

Augmented reality at the service of performance
What sets this solution apart is the integration of augmented reality. Remote experts can see exactly what the technician sees, identify equipment instantly, and provide step-by-step instructions through visual overlays and annotations superimposed on the real environment.
This immersive interaction not only accelerates diagnostics and repairs but also reduces errors, strengthens collaboration, and optimizes the use of human resources—combining the agility of local teams with the expertise of specialists.

Empowering teams and building skills
Beyond operational gains, smart glasses are a powerful tool for professional development. By enabling direct, tailored knowledge transfer from experts to technicians in the field, this technology helps teams gain autonomy while upskilling on the job—a crucial asset in a sector facing a talent gap.

A growing deployment for greater impact
Currently rolled out in SUEZ’s sorting centers, the solution is set to expand to ERUs in the coming years. This strategic move will further enhance the reliability and sustainability of waste treatment facilities, reinforcing SUEZ’s commitment to a smarter and more resilient industrial ecosystem.-

With smart glasses, SUEZ is ushering in a new era of Maintenance 4.0—where digital innovation meets operational excellence. By integrating cutting-edge tools with sustainable practices, the company is not only optimizing performance but also shaping the future of industrial maintenance.

Smart Glass and augmented maintenance | SUEZ

Credit: SUEZ group