Customer Relations - SUEZ Group

At the heart of SUEZ's concerns today is the ability to guarantee the continuity of quality customer service in all circumstances. This requires an internal organisation geared towards meeting customer expectations. At SUEZ, customer culture is the result of a contractual and proactive commitment that translates into the implementation of efficient technical, human and logistical resources.

Your challenges

Customer relations, an essential service

SUEZ is responsible for billing more than 3 billion m³ of water throughout the world. The Group therefore strives to ensure optimal customer relations management, whether with public and local authorities or with consumers.

SUEZ offers a customer experience based on quality customer relations at the local level, providing information, raising awareness and managing all types of operations. Through notably the redesign of its Customer Information System, SUEZ works towards a more personalised and efficient service for users in order to:

Meet their needs.
Give them more freedom.
Facilitate their daily lives.
Listen to and anticipate their needs.

Our solutions

Personalised and qualitative customer service focused on access to water

We offer a range of complementary and adaptable solutions for increased customer satisfaction, the right to water, and the protection of water resources. This integrated solution allows us to accompany the consumer experience through a responsible approach.

Quality of service and user satisfaction be improved

We ensure quality customer service as well as accurate billing. We also offer services to make the daily lives of consumers easier and improve the customer experience.

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Access to water guaranteed

Our innovative tools and devices help you anticipate payement diffculties and respond to emergencies through work done in close collaboration with municipal social services.

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Control your water consumption

Our smart metering equipment allows a more accurate management of real water consumption with the possibility for the users of being alerted in the event of over-consumption.

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Our references