Customer relations, an essential service
SUEZ is responsible for billing more than 3 billion m3 of water throughout the world. The Group therefore strives to ensure optimal customer relations management, whether with public and local authorities or with consumers.
SUEZ offers a customer experience based on quality customer relations at the local level, providing information, raising awareness and managing all types of operations. Through notably the redesign of its Customer Information System, SUEZ works towards a more personalised and efficient service for users in order to:
- Meet their needs.
- Give them more freedom.
- Facilitate their daily lives.
- Listen to and anticipate their needs.