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Services centre manager

The role of a services center manager at SUEZ consists of, economic, operational and managing a waste collection and recycling center to optimize costs, time, quality of service and safety. You will guarantee the profitability of the center and customer satisfaction in collaboration with the sales department.

Assignment

Main activities

Management
  • Directs resources and the performance of the organization
  • Adjusts resource forecasts in accordance with business developments
  • Draws up the budget, ensuring its application and the control of costs
  • Develops the center’s employees
  • Guarantees the safety of the people, equipment and facilities under his or her responsibility by applying health and safety regulations
  • Participates in the reinforcement of a risk prevention culture
  • Ensures that the environmental quality policy is enforced by applying the associated procedures and regulations

Customer services/management
  • Determines the capacity and availability of human and material resources required to fulfil customers’ needs, for optimal efficiency and quality of service
  • In collaboration with the sales teams, determines the quantity of resources required for offers and in presenting reports
  • Encourages quality service by organizing regular customer visits

Operations
  • Manages the implementation of standard procedures
  • Monitors the equipment and that it is used in an optimal manner to achieve profitability

characteristics

Headcount: 50 to 200 people

External corporate relations

Branch customers, local governments, central government representatives, administrations and manufacturers
Profile

Required experience

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Training
Baccalaureate, plus 3 years at university, technical school or equivalent
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Experience
Initial experience in industry or a local authority

Key skills required

  • Managerial skills
  • Manages stress
  • Knowledge of the accident prevention, health, safety and environmental quality standards
  • Sense of initiative
  • Rigour
  • Organization
  • Listening
  • Leadership
  • Available
  • Reactive and resilient
  • Anticipation
Development

Possibilities for personal development

  • Branch manager
  • Sales Manager
  • Operational financial manager
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