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Services centre manager

The role of a Services centre manager at SUEZ consists of, on an economic, operational and human level, managing a waste collection and recycling centre to optimise costs, time, quality of service and safety. Guarantees the profitability of the centre and customer satisfaction in collaboration with Sales.


Main activities


  • Manages resources and the performance of the organization
  • Adjusts resource forecasts in accordance with the development of activity
  • Participates in drawing up the budget, ensuring its application and the control of costs
  • Manages and develops the centre’s employees
  • Guarantees the safety of the people, equipment and facilities under his or her responsibility by ensuring the application of health and safety regulations
  • Actively participates in the reinforcement of a risk prevention culture. Ensures that the environmental quality policy is enforced by applying the associated procedures and regulations

Customer services/management

  • Determines the capacity and availability of human and material resources required to fulfil customers’ needs, ensuring optimal efficiency and quality of service
  • Contributes, in collaboration with the sales teams, to determining the quantity of resources required for offers and in presenting reports
  • Delivers quality service by organizing regular customer visits


  • Manages the implementation of standard procedures for the activity
  • Ensures that enough equipment is available and that it is used in an optimal manner to achieve profitability


  • Headcount: 50 to 200 people

External corporate relations

Branch customers, local governments, central government representatives, administrations, manufacturers, etc

Required experience

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Baccalaureate, plus 3 years at university, technical school or equivalent
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Initial experience in industry or a local authority

Key skills required

  • Managerial skills
  • Resistance to stress
  • Knowledge of the accident prevention, health, safety and environmental quality standards
  • Sense of initiative
  • Rigour
  • Organisation
  • A good listener
  • Leadership
  • Available
  • Reactive and resilient
  • Anticipation

Possibilities for personal development

  • Branch manager
  • Sales Manager or Operational
  • financial manager
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