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Services centre manager

The role of a Services centre manager at SUEZ consists of, on an economic, operational and human level, managing a waste collection and recycling centre to optimise costs, time, quality of service and safety. Guarantees the profitability of the centre and customer satisfaction in collaboration with Sales.

Assignment

Main activities

Management

  • Manages resources and the performance of the organization
  • Adjusts resource forecasts in accordance with the development of activity
  • Participates in drawing up the budget, ensuring its application and the control of costs
  • Manages and develops the centre’s employees
  • Guarantees the safety of the people, equipment and facilities under his or her responsibility by ensuring the application of health and safety regulations
  • Actively participates in the reinforcement of a risk prevention culture. Ensures that the environmental quality policy is enforced by applying the associated procedures and regulations

Customer services/management

  • Determines the capacity and availability of human and material resources required to fulfil customers’ needs, ensuring optimal efficiency and quality of service
  • Contributes, in collaboration with the sales teams, to determining the quantity of resources required for offers and in presenting reports
  • Delivers quality service by organizing regular customer visits

Operations

  • Manages the implementation of standard procedures for the activity
  • Ensures that enough equipment is available and that it is used in an optimal manner to achieve profitability

characteristics

  • Headcount: 50 to 200 people

External corporate relations

Branch customers, local governments, central government representatives, administrations, manufacturers, etc
Profile

Required experience

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Training
Baccalaureate, plus 3 years at university, technical school or equivalent
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Experience
Initial experience in industry or a local authority

Key skills required

  • Managerial skills
  • Resistance to stress
  • Knowledge of the accident prevention, health, safety and environmental quality standards
  • Sense of initiative
  • Rigour
  • Organisation
  • A good listener
  • Leadership
  • Available
  • Reactive and resilient
  • Anticipation
Development

Possibilities for personal development

  • Branch manager
  • Sales Manager or Operational
  • financial manager
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