Committing to health and safety for all

We take action every day to protect the lives and health of our employees, subcontractors, customers and the populations among which we work. We aim to be a leader in this area, and deploy ambitious action plans to fulfil this goal.

For many years, General Management and the SUEZ group as a whole have been committed to protecting the health and safety of all its employees and subcontractors as well as the customers and populations among which we work. The action plans deployed on all SUEZ sites have enabled a continuous reduction of the frequency rate of accidents (60% reduction in 10 years, see diagram below) and a significant decrease in their severity.


Frequency rate 2019 EN

To attain our “Zero serious and fatal accident” goal, and create an integrated Health and Safety culture, SUEZ has initiated and continues to deploy a Health and Safety policy based on four areas:

  • Control of major risks;
  • Committed employees for a proactive Health & Safety culture;
  • A participative, fair culture;
  • Training to develop Health & Safety behaviour.


safety always

“Safety Always”: At SUEZ, safety is everywhere, anytime, with everyone and for everyone.
SUEZ shares its ambition for a strong Health & Safety culture with all its subcontractors, suppliers and customers, and beyond its own activities. As a member of the ICSI institute for an industrial safety culture, we participate in work-groups and help to develop tools for other companies and public authorities that share our ambition to improve the Health & Safety culture.
in 2020
Accident frequency rate of subcontractors for the infrastructure construction activity

1. Control our major risks – Zero serious and fatal accidents goal and protecting our employees against COVID-19

Our activities expose us to a number of risks that must be controlled.

To do so, we have deployed a prevention plan:

  • The “10 life-saving rules” apply to all our activities. Everyone that may be exposed to major risks at SUEZ is regularly trained in the 10 rules which, if properly applied, can save lives. The goal is to develop individual and collective awareness of the largest risks we face, including those involving our subcontractors and customers, to change behaviour in order to work safely and prevent serious or fatal accidents.
  • Multi-year actions are implemented to control the major risks of our activities.These are based on the three pillars of integrated Health & Safety culture (technical aspects, management system and human/organisational factors), and the implementation of innovative solutions.
  • Detailed risk analyses regularly are carried out for our activities, throughout the world. Operational risk control is assured and additional controls can be deployed where necessary. Regular audits enable us to manage and control our major risks.
  • SUEZ encourages internal or external innovations that could improve work conditions and have a positive impact on Health & Safety for everyone. All this Experience Feedback is shared via the Innovation Trophies event and during good practice exchanges between entities. The detailed event analyses are also shared.
prevention agents
throughout the world, supporting Top Management and the operational teams
prevention agent
for every 100 employees on (average)
In addition to the "10 life-saving rules" about the major risks we face in our activities, we have formalised "10 hygiene rules" and communicated them to our employees. These rules summarise our principles for individual and collective protection against the COVID-19 pandemic. Protective measures and equipment are reinforced by health pathways and methods of organising physical distancing.

SUEZ - The 10 hygiene rules Covid-19

Credit: SUEZ group

2. Have committed managers for a proactive Health & Safety culture

Our managers are at the heart of our Health & Safety culture:

  • They collaborate with the teams in the field to deploy technical, organizational and human improvement actions,
  • They make sure that the working environments are healthy and safe,
  • They regularly hold team meetings to allow all employees to contribute to the improvement actions and commit to safe conduct to improve Health & Safety for everyone,
  • They also conduct Managerial Safety Inspections of work situations and promote good conduct,
  • They ensure regular monitoring of the action plans related to reported events and focus on those that could potentially be very serious.

3. Develop a participative Health and Safety culture

With the participation of each and every employee, we can prevent accidents and protect health of everyone.

With this in mind, SUEZ launched “Fair Culture” in 2014, an initiative aimed at creating a climate of trust within the teams, thus encouraging more transparency and sharing to strengthen risk prevention.

Fair Culture is based on three pillars:

SUEZ health safety schema EN

What does this mean in practice?

  • Good practices and good conduct are promoted so that each and every person is aware of what is expected and encouraged to do it.
  • Hazardous situations, notably those that could potentially be very serious, are reported, analysed and shared within the group to enable the implementation of risk control measures to prevent re-occurence.
  • Errors are analysed and treated as improvement opportunities to help understand the factors that resulted in a hazardous situation and for future prevention.
  • Discipline related to non-compliance with rules is proportional to the degree of individual and collective responsibility and apply to everybody.

4. Train to change behaviour

SUEZ has developed a customised Health & Safety training program at the SUEZ Academy:

  • All SUEZ managers benefit from an initial two-day structuring training course, which is the foundation of SUEZ's Shared Health & Safety Culture. Regular refresher courses are also organised in the form of digital content or face-to-face training.
  • The SUEZ Academy also offers on-line courses on Human and Organisational Factors, designed in partnership with the ICSI* Safety Academy, for its managers and prevention agents.
  • The Health & Safety staff receives specific expertise training in order to continuously develop its skills. In addition, prevention agents are trained in "influential leadership" to develop an efficient partnership with operational management, in order to build a strong Health & Safety culture with employees in the field.
  • SUEZ has developed virtual reality modules on the major risks of its activities which are starting to be deployed in its different entities. In a realistic virtual environment, employees are thus confronted with everyday dangerous situations in total safety. The virtual simulation of their working environment gives them a better understanding of the required actions and the appropriate responses to avoid accidents.


“Job” training courses are carried out within our entities for all new hires and all employees receive regular refresher training to update their knowledge.

*ICSI: Institut pour une Culture de Sécurité Industrielle (institute for an industrial safety culture), non-profit association founded in 2003

trained in Health & Safety by SUEZ Academy by the end of 2020