Services centre manager

The role of a services center manager at SUEZ consists of, economic, operational and managing a waste collection and recycling center to optimize costs, time, quality of service and safety. You will guarantee the profitability of the center and customer satisfaction in collaboration with the sales department.

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Assignment

Main activities

Management

Directs resources and the performance of the organization
Adjusts resource forecasts in accordance with business developments
Draws up the budget, ensuring its application and the control of costs
Develops the center’s employees
Guarantees the safety of the people, equipment and facilities under his or her responsibility by applying health and safety regulations
Participates in the reinforcement of a risk prevention culture
Ensures that the environmental quality policy is enforced by applying the associated procedures and regulations

Customer services/management

Determines the capacity and availability of human and material resources required to fulfil customers’ needs, for optimal efficiency and quality of service
In collaboration with the sales teams, determines the quantity of resources required for offers and in presenting reports
Encourages quality service by organizing regular customer visits

Operations

Manages the implementation of standard procedures
Monitors the equipment and that it is used in an optimal manner to achieve profitability

characteristics

Headcount: 50 to 200 people

External corporate relations

Branch customers, local governments, central government representatives, administrations and manufacturers

Profile

Required experience

Training

Baccalaureate, plus 3 years at university, technical school or equivalent

Experience

Initial experience in industry or a local authority

Key skills required

Managerial skills
Manages stress
Knowledge of the accident prevention, health, safety and environmental quality standards
Sense of initiative
Rigour
Organization
Listening
Leadership
Available
Reactive and resilient
Anticipation

Development

Possibilities for personal development

Branch manager
Sales Manager
Operational financial manager

A committed group

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