Services centre manager
The role of a services center manager at SUEZ consists of, economic, operational and managing a waste collection and recycling center to optimize costs, time, quality of service and safety. You will guarantee the profitability of the center and customer satisfaction in collaboration with the sales department.
Assignment
Main activities
Management
- Directs resources and the performance of the organization
- Adjusts resource forecasts in accordance with business developments
- Draws up the budget, ensuring its application and the control of costs
- Develops the center’s employees
- Guarantees the safety of the people, equipment and facilities under his or her responsibility by applying health and safety regulations
- Participates in the reinforcement of a risk prevention culture
- Ensures that the environmental quality policy is enforced by applying the associated procedures and regulations
- Determines the capacity and availability of human and material resources required to fulfil customers’ needs, for optimal efficiency and quality of service
- In collaboration with the sales teams, determines the quantity of resources required for offers and in presenting reports
- Encourages quality service by organizing regular customer visits
- Manages the implementation of standard procedures
- Monitors the equipment and that it is used in an optimal manner to achieve profitability
characteristics
Headcount: 50 to 200 people
External corporate relations
Branch customers, local governments, central government representatives, administrations and manufacturers
Profile
Required experience
Baccalaureate, plus 3 years at university, technical school or equivalent
Initial experience in industry or a local authority
Key skills required
- Managerial skills
- Manages stress
- Knowledge of the accident prevention, health, safety and environmental quality standards
- Sense of initiative
- Rigour
- Organization
- Listening
- Leadership
- Available
- Reactive and resilient
- Anticipation
Development
Possibilities for personal development
- Branch manager
- Sales Manager
- Operational financial manager
