Ensure high-quality drinking water, compliant with health standards

Depending on the water source (surface water, reservoir, groundwater, mixed sources, etc.), we treat physico-chemical and organoleptic parameters at production plants. This may involve: 

• Basic treatments such as coagulation and filtration,
• Advanced treatments such as activated carbon adsorption or membrane filtration processes, especially for micropollutants (pesticides, PFAS, etc.).

To ensure the microbiological quality of the water right up to the customer’s tap, we ensure its disinfection at the plants and maintain a disinfectant residual throughout the distribution network, while minimising its disadvantages, such as taste & odour and disinfection by-products (THM...). This remains true for every type of facility, from the smallest plants to large-scale operations, including major sites such as Sydney, with a capacity of 3 million m³ per day. 

At the water treatment plants, online sensors continuously control the performance of the purification processes. Routine laboratory analyses are conducted to support plant monitoring activities and used for water quality reporting. In the distribution networks, we also monitor the water quality through online sensors and frequent lab analysis, to ensure health standard compliance at the customer tap.

The World Health Organization (WHO) defines a Water Safety Plan (WSP) as a proactive and ongoing risk assessment and risk management approach that includes all steps in the water supply chain – from catchment to consumer.

In Europe, WSP became mandatory under the European “Drinking Water” Directive published on December 23^rd 2020. These safety plans must be implemented before July 2027 for water catchment areas, and by January 2029 for the entire drinking water supply system. The aim is to identify the sources of pollution and their potential health risks upstream to improve protection.

We have been a pioneer, with first implementations in the early 2000s under the HACCP (ISO 22 000) framework. With our extensive operational experience, we can support you in implementing your Water Safety Plan through:

• A proven methodology.

• Significant risk management experience, recognised by ISO 22000 certification.
• The ability to enhance the approach with relevant additional services: resource vulnerability studies, quantitative microbiological risk assessments, action plan implementation, training, etc.
• Unique scientific expertise via our International Water and Environment Research Centre (CIRSEE).
  

You can rely on this effective drinking water management tool to meet Public Health requirements and better plan your infrastructure renewal and investments.

When disinfection is carried out with chlorine, it can cause taste dissatisfaction for consumers. To improve taste without compromising quality, we offer operational strategies to:

• Limit or even eliminate chlorine use at production plants, using alternative or combined disinfection methods (ozonation, UV, ultrafiltration membranes), and/or
• Keep chlorine concentration in the network below consumer’s perception threshold by meticulous dosing.
  

In areas where water is “hard”, we can implement treatments to soften it through collective carbonate removal. This helps prevent limescale in distribution networks and offers greater user comfort.