Improving your drinking water network performance and addressing all types of loss
Water resources and drinking water distribution infrastructures are continually coming under new pressure from population growth, economic development, migration, and urbanization. Apart from this escalating demand, all urban water infrastructures and utilities share another set of issues - vital among them being ageing water networks, and rising customers’ expectations of access to a continuous supply of clean water.
Despite these common challenges, most cities lack a unified approach to these challenges and a plan for the future.
Helping you manage your drinking water network on a daily basis
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SUEZ has the expertise that integrates competencies and technologies required for managing and optimizing distribution networks, leakage management, smart network systems, and infrastructure condition diagnosis and assessment. It also includes ensuring water quality in distribution systems.
Our operational expertise means you benefit from:
- An integrated approach and 130 years of global experience in managing water services with ‘day-to-day’ operation in cities like Algiers, Casablanca, Jeddah, etc.
- Local operational experience as Operators for the Indian cities like New Delhi, Bengaluru, Kolkata, Coimbatore, Davanagere, Puttur and Udupi; experience in coordinating different units like management, technical and financial that help our clients enhance their performance and manage their water networks efficiently.
- A wide range of tools and tailored implementation taking into account your local conditions
- Cutting-edge technologies
The transition from intermittent to 24X7 water supply and improved services to the customers
We combine strategic support and operational implementation through six flexible complementary solutions that cover the entire value chain to help cities shift from intermittent to 24X7 water supply and improve services for the customers. This integrated approach enables us to understand and assess the specific features of your network and means we can respond to your needs accurately and efficiently.
kms of water networks managed by SUEZ globally
Asset Management
SUEZ’s solution prioritizes water network renewal and rehabilitation, to optimize medium and long-term investment, and a preventative maintenance plan, which prolongs the life of network and preserves assets. We have expertise in enhancing the water supply network in India, including laying out new networks. Our GIS-based Water Information System assists our clients in strategic planning, resource mobilization, and utilization, streamlining management of day-to-day operations for the utilities.
Digitalization of data
In this highly digital era, our customers expect us to deliver increasingly interactive and connected solutions, to make their utility smart for real-time operations. SUEZ is a market leader and pioneer in using digital tools effectively to monitor networks, increase its efficiency and performance, optimizing the management of flows in real time and making a decision based on data.
We have developed various smart tools to improve your water networks and customer services on real-time basis.
Network Management
As an Operator, SUEZ optimizes the day-to-day management of your water network by monitoring flow and water quality in real time, implement and operate pressure management efficiently, to match actual needs with specific pressure regulation valves, linked to Information Regulation System.
Leak Management
SUEZ’s Helium Leak Detection technique is well adapted for cities of developing countries where intermittent supply, low pressure, non-metallic pipes, and noisy environment make detection with traditional techniques difficult and inefficient. The method needs no pre-localization for leak detection, is highly accurate, and finds more leaks, compared to any other technique in a network.
NRW Reduction
Non-Revenue Water refers to water supplied to the system but not billed to customers. To reduce loss and optimize drinking water distribution, we consider the full value cycle: from diagnosis to the efficient management of leaks, assets, and billing. That’s why SUEZ has developed a 360-degree approach that plans and implements tested solutions to optimize the performance of your drinking water distribution network.
Customer Relations and Revenue Management
Meeting customers’ expectations and improving services for them are among the top priorities for utilities these days. To help the utilize address these issues, SUEZ develops an accurate customers’ database, integrate it with the centralized SCADA system and Complaint Management System with the GIS database using Customer ID.
Customers are offered with best services through state-of-the-art customer contact center, 24/7 call center, and a prompt grievance response cells to provide the customers with continuous and transparent information.
