Deliver high quality drinking water to Jeddah inhabitants, Saudi Arabia
Ensure an excellent drinking water supply in a Saudi Arabian region affected by water scarcity and galloping urbanisation, a challenge to which SUEZ was equal. SUEZ supported the national water supplier in modernising its water infrastructures and created an efficient customer service network, while transferring maintenance skills to local
Solve the water scarcity issues for Jeddah through appropriate water management
Ensure a sustainable, high quality drinking water supply
By entrusting the management of public utilities - water production and sanitation - to SUEZ under a management contract, Saudi water authority National Water Company (NWC) set out lofty objectives in terms of improvement in the quality of service.
Ensure excellent service for the local population
To restore a satisfactory level of service for inhabitants, SUEZ committed to:
- providing continuous 24/7 access to drinking water;
- reduce emergency intervention times by 2/3rds to repair leaks over 5,300 km of drinking water networks;
- combat overflow in wastewater collection networks.
Like the project in Algiers since 2005, this contract also featured a strong local dimension with the introduction of an ambitious training plan with knowledge transfer from SUEZ to 1,400 local NWC employees:
- a training centre delivered employee training over the first two years of the contract;
- these classes were accredited by renowned European certification bodies such as the International Water Office.
Measure the quality of service
One of the major challenges in the contract was to improve the performance of the service. This is measured using a system of 18 Key Performance Indicators (KPI) – also referred to as Performance Standards - and 31 additional KPIs defined within the management contract.