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Quality of service and user satisfaction be improved

We ensure quality customer service as well as accurate billing. We also offer solutions to reinforce your database in order to increase its utility and to initiate immediate action in the event of fraud.

Provide customers with accurate billing and responsive customer service

We accurately measure and bill water consumption to increase your revenues while better serving your customers:

  • Optimise customer management thanks to our various modules and expertise in providing end-to-end customer business process outsourcing, from meter reading to cash collection.
  • Improve your customer service and increase the efficiency of business processes thanks to the AquaCIS software suite that allows multi-channel management of the dematerialised customer relationship.
  • Benefit from new metering technologies for reliable and accurate measurement and transparent billing.
  • Take advantage of innovative real-time management solutions to improve detection of irregularities and optimise operations in the field.
  • Provide information to users through a dedicated customer portal which allows for configuring alerts in the event of abnormal consumption.

Maximise the value of date by improving its quality and accuracy

Our solutions allow you to reinforce your database in order to increase its utility: 
  • Compile and update customer information via surveys to ensure accurate billing and prevent fraud.
  • Enhance customer database reliability with the AquaCIS software suite by increasing accuracy, comprehensiveness, accessibility and protection of the data while reducing data processing times. 
  • Benefit from data collected and updated in real time thanks to remote meter reading.
  • Centralise the data collected by smart meters thanks to our single platform dedicated to daily reading analysis. 

Initiate immediate action in the event of fraud

We provide you with innovative technologies to detect irregularities and take effective action:
  • Compile and update customer information via surveys to ensure accurate billing and prevent fraud.
  • Focus inspections on cases presenting a higher probability of irregularity.
  • Improve the detection of irregular consumption due to fraud using our Aquapred® solution. 
  • Quantify commercial and metering losses, identifying the causes thanks to operational data and field surveys.
  • Facilitate business management and tracking with our AquaCIS modular software package which integrates advanced customer relations and complex billing functionalities.
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