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Quality of service and user satisfaction be improved

We ensure quality customer service as well as accurate billing. We also offer services to make the daily lives of consumers easier and improve the customer experience.

Foster close ties with customers and provide them with a reponsive customer service

We ensure quality customer service available locally for users as well as accurate billing to meet their expectations and increase satisfaction:

  • Benefit from quality customer service through systematic evaluation of customer satisfaction and continuous measurement of service performance.
  • Ensure close ties with users through proximity services, proactive and interactive communication, and modern tools to ensure accessibility to services for everyone.
  • Optimise water consumption measurement systems via a remote meter reading service for reliable and accurate measurement and transparent billing.

Provide a daily customer experience

We strive to make the daily lives of consumers easier by taking concrete steps that help improve the customer experience:
  • Offer users the choice of several payment methods: monthly debits or at each bill, credit card payments via the Interactive Vocal Server or the website, cash payments, etc.
  • Facilitate exchanges with users by offering each customer the choice of channel best suited to their needs: customer desk, telephone, online or mail.
  • Allow users to manage their account online, consult or perform transactions via a website accessible from their smartphone or tablet.
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